(國內線系列 DOMESTIC FLIGHT 3)Qantas Domestic Business Class Amid COVID 疫情下澳州航空的商務艙服務－ANKY N KURTIS TRAVEL

Overview

Airline 航空公司: Qantas 澳洲航空(QFA/QF)

Aircraft Type 機型: 737-800

Aircraft Rego 註冊編號: VH-XZH

Cabin Class 艙等: Business

Flight No. 航班編號: QF731

Flight Route 路線: SYD-ADL

This flight was flown during Covid times and so it reflects how Qantas adapts to the situation. Because of the Covid crisis, A lot of airlines worldwide has cut down their services, including lounge closure and also simplifying meal services however this wasn’t the case for Qantas. Instead, almost after nine months covid has impacted on the aviation industry, services has returned to how it was before coronavirus, while its opponent Virgin Australia is still struggling to do so due to its ongoing financial hardship. So, in this flight review, let’s take a look at how Qantas performed.

疫情下的飛行反映了澳洲航空如何有效地適應和使用新的服務方法。相比很多其他航空公司，澳洲航空沒有因此而減少服務。事實上，在疫情影響航空業將近1年之後，服務水平都差不多回復到疫情之前。而澳州第二間主要航空公司，維珍澳洲航空公司在這方面就較遜色。

Lounge 貴賓室

First, the lounge. Business class customers and other eligible frequent frees are welcomed to use the Qantas business lounge, which is located opposite to gate 4.

As a covid safety measure, the buffet section is staffed and food will be distributed by the staff.

I found a spot in the far end of the lounge to settle down as there is usually fewer people. There are also plenty of charging spaces. Boarding call was also made in the lounge for each flight.

隨著貴賓室重新開放，所有合資格的乘客可以回到貴賓室在出發之前放鬆一下。唯一不同的是所有食物都由自助餐形式變成根據需求供應。

大部分的座位旁邊都設有差電座。

The lounge faces the Qantas maintenance area 窗外正是澳洲航空的維修棚

Choose beween sitting on the bar stool or on the comfy couch

Seats

With a seat width of 22 inches and pitch of 37 inches, the comfort was more than enough for this 2-hour fight. Each seat also offers a neck support, recline function as well as a leg rest

座位闊度為22吋，腳部空間37吋。這個座位在這2小時的旅程已經算是舒適。

2 main seat functions: recline and legrest

兩個主要功能: 躺下和腳部支撐

This particular 737 was refitted with an upgraded SkyInterior cabin, featuring a more spacious cabin 737較新的艙位(SkyInterior cabin), 看上去較寬闊和現代化。

Meals

Qantas has its business class laid out in the 737 in a 2-2 configuration across 3 rows. On my flight, the cabin was full. We pushed back 10 minutes behind schedule but then we were quickly on our way.

澳洲航空的737商務艙有3行，並已2-2配置排列。在飛行當天，商務艙爆滿。雖然出發時間比原定遲了10分鐘，但我們很快便起飛了。

There was only one cabin crew serving the business cabin but he still tried his best to maintain an efficient service. Each passenger was addressed ‘sir’ or ‘miss’ instead of their last name.

雖然爆滿的商務艙只有1位空中服務員，但服務迅速而且有效率。空服員以先生/女士稱呼每位乘客，如果航班飛行時間較長，空服會以姓氏稱呼

On this morning fight, breakfast was served and the main consisted of a frittata, sausages, bacon and spinach, with a toss of tomato sauce. Appetiser was a pastry and to finish off was a passion fruit yogurt.

早餐只有一個選擇－蛋批 (frittata)，腸，煙肉，菠菜還有一個酥皮造的前餐。

As for drinks, water, juices, coffee and tea were offered.

飲品部分有水，果汁，茶和咖啡。

This was definitely unexpected as other airlines have cut down their service to a minimal

這樣豐富的早餐在疫情之下是沒有預計到的

IFE 娛樂系統

There is one IFE seat back screen on every seat but they weren’t operational. Instead, passengers were invited to connect to the inflight wifi and access entertainment vis the Qantas entertainment app. However, there were no any movies whatsoever. The only thing that was on offer was news. Apart from that, I also had no luck accessing the internet.

每個座位後方都設有娛樂系統，但並沒有電影。乘客需要使用自己的電話或平板電腦連接到機上的網絡並使用Qantas Entertainment App。但應用程式裡也沒有任何電影，只有新聞和飛行資訊。

Conclusion 總結

This was my first time flying in months and I was thrilled to have received such as positive experience. The cabin crew was professional and efficient. Qantas, as a national carrier, surely has the edge over its struggling counterpart, Virgin Australia. However, the latter focuses more on the soft product, which could be a plus for some travellers, as we shall see in the next review on my return journey.

在停止了飛行數個月後，這是我的第一個航班，很慶幸可以嘗試到那麼全面的飛行體驗。空服員很專業和有效率。身為澳州的代表航空公司，澳洲航空有很多硬件都比維珍澳洲航空有優勢。雖然如此，後者在軟件上均較出色，這就留在下一個飛行報告再為大家介紹吧！